Refund policy

Return & Refund Policy

At TrendHERO™, we want you to love your purchase. If something isn’t right, we’re here to help.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in its original condition

• Be returned in its original packaging

• Be requested within 30 days of delivery

Proof of purchase may be required.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photos of the item and packaging

We’ll review your request and work to provide a replacement, store credit, or refund when appropriate.

Non-Returnable Items

The following items are generally not eligible for return:

• Used products

• Items damaged after delivery

• Gift cards

• Clearance or final sale items

• Personalized or custom products

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for your financial institution to process the refund after it has been approved.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective item.

Lost Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If additional assistance is needed, contact our Hero Support Team and we’ll do our best to help.

Need Help?

Questions about returns or refunds can be submitted through our Contact Us page.

Thank you for shopping with TrendHERO™.

Stop Buying Boring Stuff. Become A Hero. ⚡